Testimonials:
What our
Customers say
About Us
Customer Testimonials & Case Studies
Pelican Insured Video Testimonials
We’re proud of our exceptional standards, and achieving 100% customer satisfaction is key to our ethos – it should be fun but also deliver outstanding results and best in market value.
The following series features a number of customers who have kindly agreed to give us a testimonial in video form – please enjoy!
Andy Wood | Pulse8
Watch as Andy talks about insurance challenges in his industry and how Pelican offered support and guidance for his business. (run time: 3:33)
Laban Giles | Connect It Utility Services
Watch as Laban talks about insurance challenges in his industry and how Pelican offered support and guidance for his business. (run time: 2:51)
Mark Butter | Blueprint
Watch as Mark talks about insurance challenges in his industry and how Pelican offered support and guidance for his business. (run time: 1:22)
Kelven Penny | Broadsword Group
Watch as Kelven talks about insurance challenges facing his group of companies and how Pelican offered support and guidance for his business. (run time: 4:31)
Mark Gilbert | Pearsons Estate Agents / Field Palmer Estate Agents
Watch as Mark talks about insurance challenges facing his businesses and how Pelican offered support and guidance to ensure his cover was accurate and comprehensive. (run time: 2:49)
Richard Moores | Sims Williams / KTS Property Management
Watch as Richard talks about insurance challenges facing his businesses and how Pelican offered support and guidance to ensure his cover was accurate and comprehensive. (run time: 5:37)
Pelican Insured Latest Reviews & Case Studies
Testimonials are important for any business, but for a service provider like Pelican Insured, we measure our performance in direct correlation to the quality of service we provide and the feedback we get from our clients’ testimonials. Below you’ll find some of the latest reviews and get a feel for the level of customer satisfaction we aim to deliver for our clients. We also have a selection of case studies that cover how we worked with clients to provide solutions to complex business insurance requirements – these can be read by clicking each link.
They have been incredibly helpful
“I highly recommend the team at Pelican Insured. They have been incredibly helpful with dealing with our circumstances and delivered fantastic cover tailored to our specific requirements.”Exceptional brokers
“Exceptional brokers that have significantly decreased both our risk and premiums. They take the time to understand your business and don’t wait 12 months to speak to you again. The in term support provides a greatly enhanced customer experience. I would certainly recommend.”Allianz in partnership with Pelican:
“We enjoy a fantastic business relationship with Pelican, who were recently welcomed to become a Prime Partner. They put the client at the forefront of their minds and look to create the best overall proposition. Their values align very closely with ours. They are refreshingly different and a pleasure to work with.”
Caroline Donati, Branch Manager.
Aviva in partnership with Pelican:
“We’re proud to have worked with Pelican for 3 years and have recently welcomed them into our premier broker club and been delighted to see Chris graduate from our Future Leader Programme.”
Highly recommend their services for the ultimate piece of mind
“We met Paul Hobbs recently from Pelican Insurance. Paul is very experienced and was extremely prompt, professional and transparent. Highly recommend their services for the ultimate piece of mind for any insurance required both personally and commercially.”Thanks again to Natalie and the team at Pelican
“Thanks again to Natalie and the team at Pelican for securing a very good settlement to our claim. Pelican stepped in, asked sensible questions, and brokered a deal with a third party in a case which had been running for several months prior to their helpful intervention.
I would not hesitate to recommend them.”
Highly recommend them
“We’ve recently used Pelican Insurance for the renewal of several business policies, including our fleet insurance. Our fleet changes quite often with vans being added and removed, and the whole process with Pelican has been incredibly smooth.
The team is quick to respond, makes updates easy, and takes all the hassle out of managing multiple policies. Highly recommend them for any business looking for reliable and responsive insurance support.”
Excellent service from start to finish
“Excellent service from start to finish. Claire took the time to fully understand our complex business requirements and clearly made a real effort to ensure we are fully covered and received the best value for money from the market. Cannot recommend the team highly enough.”Really lovely to deal with
“A great service, competitive price and really lovely to deal with. Kept us fully informed and made it so much simpler. Would highly recommend.”
Pelican Insured’s approach is both courageous and refreshing
“Their fresh perspective and exceptional focus on customer service set them apart. Pelican Insured’s approach is both courageous and refreshing – exactly what our industry needs.”
Neil Peters, National Director
Arch Insurance
CASE STUDY:
Barnbrook Systems Ltd
Barnbrook Systems are an innovative high tech business supplying solutions to the aerospace, defence and rail industries. They make bespoke electrical components, some safety critical, from relay switches that open doors on trains to fire suppression products and switches which ensure an efficient and safe mid-air refuelling process for helicopters. While Barnbrook is at the cutting edge of safety systems for their clients they were aware that some of their internal risk management would benefit from a refresh…
Pelican really took the time to find out what we were looking for
“Chris and the team at Pelican really took the time to find out what we were looking for. They clearly searched the market to get a bespoke solution but kept it simple by explaining exactly what they were doing and when.
Will certainly be using them for more business solutions in the future.”
We were so pleased with Pelican’s approach
“We started working with Pelican earlier this year as I was n on one-off policies to cover specific projects which had non-standard requirements outside of our normal business insurance; something we would never have considered before. Working with Pelican has given me the confidence that we can be insured for any of our business activities, taking the pressure off me to find something on the market myself. (Which isn’t always easy!)”Absolutely First Class Service
“Absolutely first class service from Claire. Nothing was too much trouble and would highly recommend going to this company for a quote on your business insurance. I saved £800 and also got a better level of insurance. In my eyes as a small business this is a really great saving. Thank you Claire.”
CASE STUDY:
Connect It
Connect It Utility Services, a rapidly expanding company in the utility sector, achieved an impressive 20% growth in the past year, increasing its turnover from £40 million to £50 million.
As the business grew, the complexity and scope of its insurance needs also expanded….
There are over 35,000 reasons I’d recommend Pelican
“I’m not someone who leaves lots of reviews, but I really have to with Pelican due to the way they have handled my recent business claim.Paul and Ben picked up my ongoing claim which my previous broker had clearly ‘given up on’. They soon established that the insurers were wrong to have dismissed my claim and in doing so proceeded to secure full settlement of over £35,000 – money that my previous broker had told me we’d never get…
I have no hesitation in recommending their services and can’t thank them enough for all they’ve done for me and my business.”
Great communication, attention to detail and commitment
“We previously attempted to combine policies with another broker with no luck, so reached out to Paul at Pelican Insured upon recommendation.They were not only able to help deal with the many complexities but did so whilst keeping us informed every step of the way, making the whole process seamless.
Thanks to the team we now have less policies covering more detail all whilst saving on the overall cost. Highly recommended”
Committed to understanding my business
“I recently entrusted Pelican Insured with the insurance needs for my truck fleet and had the fortune of working with Paul Hobbs. My experience with them was nothing short of exceptional. From the outset, Paul exhibited a high level of professionalism and an impressive commitment to understanding the unique requirements of my business.
What truly set Paul and Pelican Insured apart was their remarkable efficiency. In an industry where time is a critical asset, Paul worked swiftly to procure a competitive insurance rate that not only met but surpassed my expectations. This efficiency was a major advantage, ensuring that my fleet was covered promptly without any compromise in service quality or attention to detail.”
Knowledgeable, patient, and attentive
“I had a fantastic experience with Pelican Insurance. As a broker, they offered a wide range of options tailored to my needs, ensuring great coverage at an affordable rate. The team was knowledgeable, patient, and attentive, making the process smooth and easy. I highly recommend Pelican Insurance for reliable and comprehensive insurance solutions.”SO FLEXIBLE TO OUR NEEDS
“We used Pelican for the first time this year for a long running event, Teddy Rocks. Their service is really high level – they come back to you instantly, they do the things they say they will and they are so flexible to our needs, even last minute. Ben was our account manager but everyone we dealt with was excellent. Can’t wait to work with them next year and on other projects”Will be using them again in 12 months
“Chris, Beth, Natalie and Ben were all extremely helpful in sorting our Gyms insurance. The service was quick and efficient, communication was great and the knowledge was top tier. Will be using them again in 12 months.”
CASE STUDY:
Sea Sure Ltd
You could be forgiven for thinking that high tech engineering businesses are a thing of the past in the UK. Sea Sure are a truly impressive company defying that myth. From their factory in Warsash, Hampshire they are designing and manufacturing a wide range of (predominantly) marine products.
Sea Sure’s insurance cover hadn’t kept pace with their evolution as a business. Furthermore, their risk profile, with potentially dangerous plant, life critical products and worldwide exports including North America was off putting to a number of insurers…
A star for customer service
“I would 100% recommend these guys for your business insurance. I just swopped to them and it was a breeze and even when I had silly questions, they knew the answers.
Plus, very competitive on price. A star for customer service. Thank you all so much for making this easy.”
Professionalism, reliability, and friendly approach
“A huge thank you to Paul at Pelican Insured for his incredible support at our Obvs Skincare Family Fun Day Fundraiser! His expertise and dedication have been invaluable, and we’re so grateful for his help in ensuring everything ran smoothly.
Paul is not only highly knowledgeable but also genuinely cares about providing the best service, making the often-daunting world of insurance feel easy to navigate. His professionalism, reliability, and friendly approach make him a pleasure to work with, and we couldn’t recommend Pelican Insured more highly.”
GREAT TEAM, GREAT
SERVICE
“We asked Pelican to review our fleet insurance and I have to say the service, knowledge and communication has been fantastic. From the initial conversation to implementation, they have always been available on the phone, answered any question, no matter how trivial and gone above and beyond to provide an outstanding service. I am confident to recommend them to any business”
FRIENDLY AND
PROFESSIONAL
“Friendly, professional and very knowledgeable insurance advisors. Identified areas where we needed extra or less cover accordingly. Very competitive premiums. Will definitely use Pelican again”
Very Competitive
“We have had a great experience with Pelican so far. Ben has been fantastic ensuring our insurance suits our ever growing business in a specialist sector. It is a breath of fresh air being able to discuss and tailor insurance to your needs face-to-face and Ben is always at the end of the phone if needed. We would definitely recommend Pelican insurance”
A breath of fresh air
“Thanks Paul for your assistance in advising on our recent Build warranty issue and pointing us in the right direction and also for the quotes we required for CAR. Everyone fully understands the process now due to your personal involvement and it was a breath of fresh air and we look forward to hopefully placing our renewals with you shortly.”
They Nailed it
“Great support, went the extra mile and a half trying to find the right insurance for us and kept going until they nailed it.
Excellent Service offered, fast response for emergency business insurance and great prices.”
Extremely Knowledgeable
“Chris and Paul have been extremely knowledgeable and helpful, we have saved hundreds on our insurance policies whilst making sure we have the right cover in place.”
IT”S SO GOOD TO HAVE PEACE OF MIND
“Thank you to Pelican Insurance – my experience has been second to none. Your team is so friendly, helpful, and professional. I know I can trust you to seek the best insurance for myself and my business. It’s so good to have peace of mind. Thank you again.”REALLY LOVELY TO DEAL WITH
“A great service, competitive price and really lovely to deal with. Kept us fully informed and made it so much simpler. Would highly recommend.”Extremely efficient and professional
“We couldn’t fault Pelican in their extremely efficient and professional approach to a time sensitive requirement that they managed to solve where others couldn’t.”Very Competitive on pricing
“We recently used Pelican for our Fleet insurance renewal. They were very polite and professional as well as being very competitive on pricing. Wouldn’t hesitate in using Pelican again. Thank you.”Outstanding service
“We’ve recently moved to Pelican for all our business insurances. Our previous broker had done a good job over a number of years but Pelican have excelled. They saved us money across our range of different insurances and the service has been generally very good. However – outstanding service was recently provided when they arranged for one of our cover limits to be increased within just a few hours. Brilliant! We would definitely recommend them.”Completely hassle free
“Ben and his team offer a fantastic service. Very competitive prices and completely hassle free. Always there to offer advice and are incredible fast and efficient.
Very highly recommend anyone looking for insurance to try these guys.”
More testimonials available
Explore our 5 star google reviews list – all the testimonials demonstrate our focus on delivering excellent customer service for every client!
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