Connect IT
A Case Study
The Background
About us
Welcome to Pelican, a refreshingly different broker who strive to bring new levels of energy, enthusiasm and customer service to the world of insurance. We are brokers that truly understand your business, work tirelessly on your behalf to achieve the best cover at the most competitive price for you, and are there by your side when you need to make a claim.The client
Connect It Utility Services, a rapidly expanding company in the utility sector, achieved an impressive 20% growth in the past year, increasing its turnover from £40 million to £50 million.
As the business grew, the complexity and scope of its insurance needs also expanded.
The Challenge
Managing increased risk due to rapid growth. Finding insurers with an appetite for the specific risks associated with their business. Reducing overall insurance costs while maintaining comprehensive coverage. Enhancing risk management practices and improving claims processes.The Process
1. Market Scouring and Insurer Engagement
Pelican conducted an extensive market search to identify insurers with a strong appetite for the unique risks presented by Connect It Utility Services. This included establishing connections with key underwriters and decision-makers at mainline composite insurers including QBE and Aviva and engaged with Bishopsgate/Price Forbes too.
2. Risk Management Introduction
Pelican introduced robust risk management practices tailored to the needs of Connect It. This proactive approach helped in identifying potential risks and mitigating them effectively. This is often viewed very positively by Insurers.
3. Advanced Claims Management Technology
As Connect IT has grown so has the administrative burden of managing claims. By implementing cutting-edge claims management technology, Pelican ensured (see what we did there?!) that Connect It could manage claims more efficiently, reducing downtime and improving overall claims processing time.
4. Mental Health Programme
Recognising the importance of employee well-being to the team at CIUS, Pelican introduced a mental health solution offered as an added value by one of the composite insurers. This initiative aimed at helping staff return to work quickly after time off, thereby maintaining productivity and morale.
5. Cost Savings
With the growth of the business, Connect It were anticipating a significant increase in their premium. Through strategic market engagement and the introduction of a fresh approach by Aviva, Pelican achieved a dramatic 20% cost saving.
6. The Result
The client was delighted with the results. Pelican’s tailored insurance service not only met the growing needs of Connect It, but also provided significant cost savings and time-saving efficiencies. The introductions to key industry players and the implementation of proven claims management technology added substantial value to the client’s operations.
Pelican Business Insurance continues to support Connect It in their growth journey, providing bespoke insurance solutions and ongoing risk management support. This partnership exemplifies Pelican’s commitment to delivering exceptional outcomes and ensuring client satisfaction.
The Outcome
Pelican Business Insurance has been instrumental in helping us to cover all bases in our ever-changing risk profile due to rapid growth. Their expertise in the market and genuine understanding of our business challenges combined with their innovative service proposition, has not only saved us money but more importantly also helped support our risk management practices. The introduction to key underwriters and the implementation of a robust claims management process has had a positive impact.
Peter Leech, Connect ItWE FIND THE VERY BEST DEALS FOR
YOUR BUSINESS
What our Customers Say
A breath of fresh air
“Thanks Paul for your assistance in advising on our recent Build warranty issue and pointing us in the right direction and also for the quotes we required for CAR. Everyone fully understands the process now due to your personal involvement and it was a breath of fresh air and we look forward to hopefully placing our renewals with you shortly”They Nailed It
“Great support, went the extra mile and a half trying to find the right insurance for us and kept going until they nailed it. Excellent Service offered, fast response for emergency business insurance and great prices”Extremely Knowledgeable
“Chris and Paul have been extremely knowledgeable and helpful, we have saved hundreds on our insurance policies whilst making sure we have the right cover in place”
What Next?
EMAIL US FOR A QUOTE
Just send us an email with your requirements and we’ll jump straight on it.
