Barnbrook
Systems Ltd
A Case Study
The Background
Barnbrook Systems are an innovative high tech business supplying solutions to the aerospace, defence and rail industries. They make bespoke electrical components, some safety critical, from relay switches that open doors on trains to fire suppression products and switches which ensure an efficient and safe mid-air refuelling process for helicopters. While Barnbrook is at the cutting edge of safety systems for their clients they were aware that some of their internal risk management would benefit from a refresh.
Our MD Chris Braniff met Barnbrook MD Andrew Barnett at a careers event for a local secondary School. Andrew clearly had a passion for his business, their clients and encouraging young people into the industry. We felt there was a great cultural fit between our businesses.
The Approach
It was acknowledged that a deep dive into their insurance cover, measured alongside the complex daily risks to their business was required, and so began a series of meetings to achieve this.
We introduced the concept of a defined risk management programme prior to going to market so that we could collectively partner with an insurer that offers this service as part of their package. This offers greater value for the client and a tangible solution to minimise risk and reduce insurance costs.
Armed with good data and a thorough understanding of the business we made a number of soft approaches to insurers to gauge appetite. Arch emerged as the most appropriate insurer for the project and they agreed to an advanced inspection and risk review on site at Barnbrook’s offices.
The Arch underwriter provided advice on areas of improvement for Barnbrook and agreed that ARM+ (Arch Risk Management Plus) would be included within their proposal. Reducing the overall risks for the business operationally is a great win, win for both client and insurer alike and should be reflected in keener premiums.
The Result
The leadership team at Barnbrook invested significant time (5 or 6 meetings) but can now enjoy the confidence that their internal risk management systems are as robust as the solutions they provide to their clients and that their insurance is absolutely fit for purpose.
Aside
At Pelican we love to build brilliant relationships with our colleagues, clients and insurers. Our team of Paul, Claire and Chris really enjoyed working with the Barnbrook team and Arch to get a great outcome for all.
What the Client said
Working on a new partnership between Barnbrook Systems Limited and Pelican was a smooth process and Paul, Chris, Claire and their team were great from the first time we met them.
Nothing was too much, from the continued visits to help us answer questions for the underwriters, use of the Arch Management software and answer any questions we had so quickly via email to telephone calls.
Paul said Insurance was fun! which I didn’t believe but Paul and his team certainly made it a more enjoyable experience and importantly made us feel like we were in safe and very capable hands!! They spotted areas our previous insurers were falling short and had missed some VITAL parts where we needed insurance.
Thank goodness for Pelican is all I can say. What they don’t know, isn’t worth knowing.
Minah Wilson, Barnbrook Systems Ltd
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What our Customers Say
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“Thanks Paul for your assistance in advising on our recent Build warranty issue and pointing us in the right direction and also for the quotes we required for CAR. Everyone fully understands the process now due to your personal involvement and it was a breath of fresh air and we look forward to hopefully placing our renewals with you shortly”They Nailed It
“Great support, went the extra mile and a half trying to find the right insurance for us and kept going until they nailed it. Excellent Service offered, fast response for emergency business insurance and great prices”Extremely Knowledgeable
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